PRIVACY POLICY AND TERMS OF USE

This version is updated  29.06.2018.
The terms control everything we do when it comes to collecting, processing and using data. They also relate to your rights as regards access, amendment and deletion of personal data relating to you. You consent to the terms by using our digital channels. You should avoid using our digital channels if you disagree with the data practice as described in the terms.

PRIVACY POLICY

TERMINOLOGY

A number of important terms are defined here:

• Personal data is any data that can be linked to you as an individual, either directly or indirectly. See the section entitled “What personal data do we process?” for information on the types of personal data that we process.
• Anonymised data is data where we have removed all identifiable elements so that it is no longer possible to link the data to you as an individual.
• Personal data processing is any use of personal data, including collection, storage, amendment, compilation, submission and deletion.
• Our “digital channels” include our website and other digital services such as blogs, email subscriptions and recording of data by means of forms.

HOW DO WE COLLECT PERSONAL DATA?

The data that we collect about you is dependent on which of our digital channels you use and what data you give us when you register, make purchases or in other contexts.

We collect personal data that:

• you provide to us when you make a purchase or register for our services, subscribe to our newsletters and blogs, fill in a form or contact us.
• is recorded automatically when you use our digital channels.

You are not obliged to provide us with personal data, but if you choose not to it is possible that we will be unable to provide you with our services as we will be unable to bill you for services or send you data that you request, for example.

We have profiles / pages on social media. When you visit these pages, such as our company page on Facebook, the social media, such as Facebook, will process your personal information and use cookies. More information about how the social media processes personal information and how they use cookies can be found in the respective social media, such as Facebook’s Privacy and Cookies pages. In some cases, we may use this information through the social media to show you targeted ads.

WHAT PERSONAL DATA DO WE PROCESS?

We can process personal data in the following categories:

• Basic data, e.g. name, employer, job title and contact details.
• Demographic data, e.g. sex and date of birth.
• Information on your account, e.g. order details, payment details, marketing permissions and contact with customer support.
• Data generated in connection with the use of our digital channels, e.g. technical data about the device that you are using when you visit our digital channels (including date and time, the type of PC/smartphone, operating system and browser you are using, IP addresses, screen size, etc.). Find out more under “Navigation data” – this section provides a more in-depth description.
• Data in connection with identification and registration of a customer or user, e.g. data on the user’s identity and password.
• Any other data stored with your consent. In this case, you will receive specific information on what data we store and what we will use it for when we request your consent.

Our digital channels are not intended for or aimed at children under the age of 13. We do not knowingly store data about children under the age of 13. If you think we have stored data about a child under 13, you can contact us in writing so that we can delete the data.

NAVIGATION DATA

COOKIES

We use cookies and similar technologies in our digital channels. Cookies help us to establish which parts of our digital channels are most popular, as well as providing information on what pages users are visiting and how long they are remaining on each page. This data is used for development and analysis of services and targeted advertising on the Internet, for example. See section 9 for more information about our use of cookies.

LOG FILES

We automatically collect data about your device specifications and software, as well as your visit. This data may, for example, include your IP address, browser type, domain name, ISP, files viewed (HTML pages, graphics, etc.), operating system, access time and the location from which you accessed our digital channels.

TRACKING PIXELS

We use tracking pixels (e.g. clear gifs, web beacons, web bugs) that help us to improve our digital channels by telling us what content is being displayed. Tracking pixels are tiny graphic elements with unique identifiers that are similar in function to cookies and are used to track user behaviour online. Unlike cookies, which are stored on the user’s hard drive, tracking pixels are incorporated invisibly in our digital channels or emails. This allows us to gauge the effects of our marketing. Information that we gather from emails is linked to customers’ personal data.

ADVERTISING

We may use third party companies when we advertise online. These companies use cookies and tracking pixels to collect data about your activities on this and other websites in order to offer you targeted advertising based on your interests. If you no longer wish to receive such information with a view to providing you targeted advertising, you can unsubscribe via this website: http://www.youronlinechoices.eu/. Remember, this will not prevent you seeing any form of advertising. You will still see general advertising.

HOW DO WE USE YOUR PERSONAL DATA?

Data that we store about you is used for the following purposes:

• To provide services: We process personal data in order to provide you with services. For example, your data is processed in connection with
  • provision of content when you request it, e.g. emails to recipients who have subscribed to newsletters or blog updates,
  • identification of customers,
  • billing and payment follow-up, and
  • troubleshooting, customer service and complaints handling.
• Development and analysis: We process personal data in order to improve and develop our services and digital channels.
• Sales and marketing: We use both anonymised data and personal data for marketing purposes. These activities include marketing, including
  • creating target groups for marketing
  • adapting and correcting marketing by providing recommendations or targeted content in our digital channels, for example
  • sending out newsletters and other forms of direct marketing when this is permitted on the basis of your consent or applicable law
  • market analyses, customer satisfaction surveys, etc.
  • “washing” contact information against the records of Facebook, Google and other digital stakeholders so that we can communicate with you and other users like you via these channels
• Information security and misuse of services: We may process personal data to ensure effective security in our digital channels. We may also process personal data in order to detect or prevent various types of misuse.
• Compliance with legal provisions: We process personal data in order to comply with our statutory obligations, e.g. in connection with keeping accounts and in order to provide information to competent authorities when we are ordered to do so in accordance with Norwegian law.
• Other purposes for which you have granted consent: We may process your personal data for any other purpose for which you have specifically granted consent.

HOW DO WE PROTECT YOUR DATA?

We prioritise protection of your personal data, and we are constantly working to protect personal data and other confidential information. Our security work involves physical, technical and administrative measures, including protection of personnel, data, IT infrastructure, internal and public networks, office buildings and technical facilities.

Our security work also involves regular risk assessments and review of various factors such as available technology, business needs and legal requirements. This should ensure that we always have sufficient security measures in place so that we can prevent personal data falling into the wrong hands, for example.

WHO DO WE DISCLOSE YOUR PERSONAL DATA TO?

We may provide personal data to:

• Data processors who work for us as subcontractors and process your data on behalf of ourselves. Such subcontractors cannot use the personal data for any purpose other than providing the service agreed with us. We take special precautions to ensure that our subcontractors operate in compliance with these terms and Norwegian personal data legislation, particularly when the data processor is located in a country outside Norway or the EU/EEA.
• Other parties with your consent.

We may also disclose data:

• In legal cases, e.g. when ordered to do so by the courts, the police or other public authorities, in accordance with strict predefined processes.
• In connection with a transfer of business, e.g. as part of a merger, purchase, sale of assets or transfer of services to another company. In this case, you will be notified by email and/or see a notification in our digital channels with regard to any changes of ownership, use of your personal data and options that may be available to you with regard to your personal data.

HOW LONG DO WE RETAIN YOUR DATA?

We will store your personal data first long as necessary in order to fulfil the purposes specified in the terms, unless a longer storage period is required or permitted in accordance with applicable law.

Your personal data will be stored for as long as you have an active relationship with us or our digital channels, or until you personally ask us to forget you and erase stored information about you. We define a relationship with us or our digital channels as (i) being our customer, (ii) having consented to receive marketing information from us, (iii) having actively requested contact with us via social media, email or e-forms, (iv) having been active in our digital channels after you have given your consent. The relationship is defined as active if it has been used over the last 24 months.

Storage of anonymised data is not subject to such restrictions or requirements. We also attempt to ensure that personal data and other customer information is up to date and correct, and that we do not store information that is unnecessary as regards the purposes of the processing of personal data.

HOW DO WE USE COOKIES?

We use cookies and similar technologies in our digital channels. Cookies help us to establish which parts of our digital channels are most popular, as well as providing information on what pages users are visiting and how long they are remaining on each page. This data is used for provision, development and analysis of services and targeted advertising on the Internet, for example.

We may combine data from cookies with other data that we have recorded relating to you and your customer relationship when we are permitted to do so according to applicable law or you have given us your consent.

You consent to our use of cookies by using our digital channels via a browser where the settings allow you to store cookies on the device.

Our website may include links to third party websites, products and services, including social media (e.g. Facebook’s social add-ons). Third party services or third party applications that can be accessed on our website are subject to the third party’s privacy policy. We encourage you to familiarise yourself with the privacy practices of these third parties.

WHAT ARE YOUR RIGHTS AND OPTIONS?

You have the right to:

• know what information we have recorded about you
• demand the correction or erasure of incorrect, unnecessary, defective or outdated personal data
• withdraw or limit any consents that you have given us for the processing of personal data. Nevertheless, please be aware that we may no longer be able to supply similar services to you as a result
• disable Google Analytics data collection.

Conducting a responsible and sustainable business is crucial to us. If you feel that we are not complying with these terms or applicable law, you can submit a complaint to us or the Norwegian Data Protection Authority.

AMENDMENTS TO THE TERMS

We may need to update the terms as our business and tools develop. We urge you to review the terms at regular intervals. In the event of major changes, we may also attempt to contact you directly via available channels such as email or notifications in our digital channels.

HOW TO CONTACT US?

NOHA NORWAY AS, co. reg. no. 945 429 070, Orstadvegen 124, NO-4353 Klepp Stasjon, Norway, is the data controller for the processing of personal data in accordance with this privacy policy. If you have any questions or enquiries with regard to our processing of personal data, you can phone us on 51 81 60 00.

TERMS OF USE

By using our digital channels, you accept these terms of use.

PERMITTED USE

You can only use content from our digital channels for non-commercial, personal purposes, and/or to find out about NOHA products and services, and solely in compliance with the terms of use.

PROHIBITED USE

By using our digital channels, you agree not to:

• Use our digital channels in contravention of these terms of use.
• Copy, modify or imitate the work, deconstruct or disassemble the site or otherwise attempt to discover the source code or allow a third party to do so.
• Sell, allocate, license, distribute, use commercially or otherwise transfer rights to or make available to any third party content or services in any manner.
• Use or start an automated system, including but not limited to “robots”, “spiders” or “offline readers”, that use the site in a manner that submits multiple queries to the server over a given period that it would not be reasonable to assume that a human could produce by using a standard online browser.
• Use our digital channels in a manner that destroys, deactivates, overloads or impairs the channels or disrupts other parties’ use of and pleasure from the channels.
• Mirror or include the channels in any other channel in full or in part.
• Attempt to gain unauthorised access to our digital channels.
• Access our digital channels in any manner other than within the scope offered by NOHA for access to the channels.
• Use our digital channels for a purpose or in a manner that is prohibited in accordance with the terms.
• Any unauthorised use of the content or channels that may be in contravention of laws relating to patterns, copyright and trademarks and other laws.

COPYRIGHT AND TRADEMARKS

Our digital channels are protected by applicable intellectual property laws and other laws, including laws on protection of trademarks and copyright. Our digital channels, including all intellectual property in the channels, are the property of NOHA or its licensors (where applicable). NOHA holds all copyright to the content. The content must not be copied, reproduced, modified, published, uploaded, posted, transferred, executed or distributed in any manner unless specific permission has been given to use particular content, and you agree not to modify, hire, loan, sell, distribute, broadcast or create imitated work from the content on the site in any manner, in full or in part. The NOHA logo and other marks used by NOHA from time to time are trademarks and the property of NOHA.

DATA AND MATERIAL THAT YOU RECORD AND SHARE WITH US

You guarantee that you have the necessary rights to material that you record or share in our digital channels and that you give us approval to use and publish this material. You guarantee that you do not intend to deceive or provide misleading information, and that the material you supply is not in contravention of these terms of use.

LINKS TO THIRD PARTY WEBSITES

Links to or information about third party websites are intended only for your convenience. You will leave our digital channels if you use these links. Such links or information do not mean that NOHA contributes, recommends or sponsors third party websites or the information therein. NOHA is not responsible for the accessibility of such websites. NOHA bears no responsibility or obligation for such websites or the content of the same. If you use the links to external sites, you will leave our digital channels and be subject to the terms of use and privacy policies applicable to these sites.

FILE DOWNLOAD

NOHA is unable to guarantee or assert that the files available for download via our digital channels are free of viruses or other malicious code, files or programs.

DISCLAIMER/LIMITATION OF LIABILITY

NOHA and our service providers, licensors and suppliers provide no guarantee of the suitability, reliability, availability, timeliness, security or accuracy of our digital channels content. All information, software, products, services and graphic elements are offered “as is”, with no form of guarantee.

As far as possible within specific legislation, NOHA and its service providers, licensors or suppliers will under no circumstances be held liable for any losses or harm in any form that may occur with or in connection with the use of our digital channels, regardless of whether this is based on a contract, compensation, negligence, liability, and even if NOHA or any of NOHA’s partners has been notified of the possibility of harm.

COMPENSATION

You understand and agree that you are personally liable for your own behaviour in our digital channel. You agree to compensate, defend and indemnify NOHA, its parent company, subsidiaries, associated companies, partners, licensors, employees, agents and all third party information services against all claims, losses, expenses, damages and costs (including but not limited to direct, incidental, consequential and indirect damages) and realistic lawyer expenses as a result of or due to use, abuse or inability to use our digital channels or their content, or any breach of these terms.

USE OF COOKIES

Our digital channels use cookies. Information on what cookies are, what we use cookies for and consent to the use of cookies can be found here.

WHAT ARE COOKIES?

A cookie is a little text file that is stored on the user’s device when the user visits a digital channel such as a website. For example, cookies are used to store login details or remember information from one page view to another.

Cookies may be useful for both the owner and the users of a digital channel. For example, the owner can adapt the service on the basis of the information stored. Users, for example, may find that their visits to the digital channel are more customised and user-friendly.

You may decide not to allow cookies, but our digital channels will not work as best they can if use of cookies is not allowed. Most browsers allow you to change your settings so that the browser does not permit use of cookies. Most browsers also allow cookies already stored on your device to be deleted. How to enable, disable and delete cookies varies depending on the browser, and information on this can be found on the supplier’s website or under “Help” in your browser.

WHAT ARE COOKIES USED FOR IN OUR DIGITAL CHANNELS?

The data collected using cookies is typically used for the following purposes:

• Functional cookies and service provision: Cookies are important for operation of our digital channels, and they provide a foundation for a good user experience.
• Service development: Cookies help us to monitor the use of our digital channels so that we can improve them.For example, we receive information about which pages are most popular, the links that people use to get to our site or follow from our site, and how long users stay on our webpages.
• Usage analysis: We use cookies to collect statistical data on the number of visitors to our digital channels and evaluate the effects of advertising. We can collect information from marketing information and news letters sent by email, for example, to find out whether our messages were opened and whether users have clicked on links in the messages taking them to our website.
• Targeting marketing: We may also use cookies to collect information in order to target advertising content at specific users using what are known as target groups.

THE FOLLOWING SYSTEMS MAY PLACE COOKIES ON YOUR DEVICE WHEN YOU USE OUR DIGITAL CHANNELS:

• Google Analytics: web statistics
  Used to track users over multiple page views in connection with web analysis.
• Google AdWords: conversion tracking and remarketing
  Used to a) measure conversions and b) show targeted advertising on the basis of content you have viewed in our digital channels.
• Facebook: social buttons, conversion tracking and retargeting
  Used to a) show social buttons in digital channels, b) measure conversions, and c) show targeted advertising on the basis of content you have viewed in our digital channels.
• LinkedIn: social buttons
  Used to show social buttons in digital channels.
• Twitter: social buttons
  Used to show social buttons in digital channels.
• HubSpot: web statistics and profiling
  Used to track users over multiple page views in connection with analysis, marketing and sales.
• Appnexus: retargeting and conversion tracking
  Used to a) measure conversions and b) show targeted advertising on the basis of content you have viewed in our digital channels.
• Adform: retargeting and conversion tracking
  Used to a) measure conversions and b) show targeted advertising on the basis of content you have viewed in our digital channels.
• TwentyThree: web statistics
  Used to track users over multiple page views in connection with analysis, marketing and sales.